October 2014

PHD: We Can Restore Your World

Author: Kitty Bartell


Disaster never wears a disguise. You know it when you see it, smell it, or walk through it. Disaster may come with a warning: Hurricane Gustave will make landfall on Saturday. Or it may come as a complete surprise: arriving home after a weekend getaway to find your second floor water heater has burst, your master bath has fallen through the ceiling and is now resting in a soggy heap in the middle of your kitchen.

Or it may come suddenly: an electrical fire smolders quietly within the walls of your home until smoke detectors shock you from your bed in the middle of the night. At this point, nothing is more important than knowing someone who has the ability to bring you out of the flood or the flames of disaster. Once human safety is secured, knowing who to call to begin your home or business restoration is the next critical step to successful recovery. PHD Services, LLC is on call 24/7.

PHD Services specializes in the rapid response to the damage caused by water, smoke, fire, and storm to your property. Locally owned and operated by President and co-founded by Mark Creamer, a 35-year veteran of the building industry and owner of Palatial Homes Design, LLC, an integral part of this company’s reconstruction arm, PHD Services approaches restoration and remediation from a builder’s perspective—something unique to the industry and of great benefit to their clients. “Knowing how to take a home apart strategically in order not to demo more than you need to, and also knowing how to put it back together better than it was before, makes us uniquely qualified,” Creamer said.

“Most people don’t think about our services. It’s not that they don’t need them; they just don’t think about it until something dramatic happens that upsets their world. At that point, they’re looking for us to come in and put their lives back together. It is a huge responsibility that we take very seriously,” Creamer continued. “We know how people feel when their world has been turned upside-down by disaster. We know how difficult it can be both emotionally and physically.”

The most challenging calls are fire-related Creamer says. “Not only do you have to deal with the fire damage that comes with the toxic remains and smoke, you often have to deal with the water from the fire hoses that have completely saturated your home.” However, fires are actually the least likely calls that PHD Services gets. Creamer says that 80 percent of their business is related to water damage. Leaking pipes, broken water heaters, and overflowing toilets wreak havoc if not caught and stopped quickly.

Creamer knows that a quick response can make all the difference. “Our team tries to get there as soon as possible. We tell our homeowner to shut the water off right away if they know where the water valve is. We start the process immediately. We bring in the proper equipment and technology to start drying out their home. As soon as we arrive, we get to work. We may have to pull the carpet, pull the padding, and possibly other components of the home in an effort to prevent secondary damage and to return the home to pre-loss conditions.”

The PHD team’s goal is to get their clients back in their homes as soon as possible with as little inconvenience as is possible. “We truly want to restore your world,” Creamer said. Once the water is gone and the debris has settled, it is time to get on with the restoration stage. This is where PHD Services out-paces the competition. Truly a one-stop-shop, PHD Services has the expertise and resources of Palatial Homes Design, LLC, an award-winning building company, enabling them to move the project from disaster response to design and rebuild. Taking the property from demo through dazzling finish, Creamer and his team work with the client’s insurance company, bringing in their designers, craftsmen and suppliers to help guide the client and move the project as swiftly and smoothly as possible. “We truly believe we will put your home back together better than it was before the loss,” Creamer said.


Photography by John Brackett

The company services Beaufort County, Jasper County, and Savannah, and has the equipment to respond on a national level to storms outside of the local area. “We have an 85-foot tractor trailer mobile command center, which we load with equipment and supplies to respond to storms up and down the East Coast,” Creamer said. Further, the entire team completes a rigorous training curriculum, including classes on fire, water, and smoke, and is certified with the IICRC (the Institute of Inspection, Cleaning, and Restoration Certification).

“We do have a business plan to expand in other cities, from Orlando to Raleigh, in the next five years, while remaining locally headquartered in the Hilton Head Island office. We have our eyes set on expanding our company in a big way. Because we work with insurance companies, we get calls all the time asking if we’ll go to other locations.” Creamer said.

PHD Services, LLC makes it possible to face unexpected disaster head-on. Knowing that you don’t have to go it alone when it’s time to pick up the pieces of weather-related destruction, mechanical failure, or accident provides peace of mind on the road to recovery. 

For more information, visit phdusa.net or call (855) 342-3500.

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