September 2012

Merchant Services

Author: Rebecca Edwards | Photographer: David Mulvaney


Due to a challenging economy both worldwide and in our own backyard, the past several years have been difficult for everyone—from families to small and large businesses to nonprofits and schools. But hope is here. Hilton Head business owners are rallying to make a difference—thinking globally by acting locally.

Epitomizing this push is Merchant Services Center, a company headed by Joe Roces. MSC offers a host of services. In addition to credit card processing, it provides top-notch security and customer service as well as added value options such as website design and development, e-mail campaigns, e-commerce solutions and gift card solutions.

“We can service any type or size business and we want to help local businesses succeed by offering one-stop shopping,” Roces said.
But that’s not all. Roces’ business model encompasses several locally minded attributes, beginning with its core internal concepts.

“MSC really works synergistically,” Roces said. “As a small business in Beaufort County, my company’s tax dollars are paid here on Hilton Head Island, and most of my employees live on the island or in Bluffton.”

Externally, Roces has implemented Swipe for Charity. “A small portion of all credit card transactions processed through MSC goes to non-salary based charities,” Roces said. “For example, we donate to Palmetto Animal League Thrift, which has allowed P.A.L. to board and feed several animals; and with our donations to Habitat for Humanity, they were able to buy a lift for the truck they use for donations.”

Roces’ take on giving back is simple. “MSC and I believe in our community. I want to build a company that not only supports economic growth but also gives back.”
For Roces, his thinking globally/acting locally approach is based on two major contributing factors: first, his educational and professional backgrounds and second, his personal history. “I personally want to support the community here on Hilton Head Island and in Bluffton, because as a child my family struggled,” he said.

“Without some of the local programs where we lived in Arizona, we probably would have had it much worse. Now, I’m blessed enough to help others and repay my debt to build a better sense of community here.”

Even if you are not one of the nonprofits benefiting from or companies subscribing to MSC’s services (which include Hargray, Sage Room, Aqua Restaurant or Pink magazine), chances are you have probably appreciated MSC’s generosity. As the presenting sponsor, MSC contributed $10,000 to the 2012 Hilton Head Island St. Patrick’s Day parade.

“It was such a great opportunity to show our neighbors that when you process your business with a local merchant service provider like MSC, it is beneficial all around,” Roces said.

Plus, for Roces, there is the added pay-it-forward bonus of creating memories, not just for Hilton Head residents, but also for his family. “My three children are spectators of the event every single year,” he said. “I had to make it happen for everyone.”

For more information on how Merchant Service Center of Hilton Head can help your business, contact Joe Roces and his team at 843.341.6700 or visit them online at mschhi.com

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